CRO Digital Experience Lead

Overview

Senior Recruitment Consultant - Marketing & Digital (Analytics, Product, Research, Insights and CRM) at Harnham - London, UK

Location: Theale – 3 days a week on-site

Type: Permanent

This leading UK retailer has built a reputation for delivering high-quality products direct to consumers through a range of well-known brands. With a strong digital presence and multiple eCommerce sites, they are focused on creating seamless online journeys and optimising every customer touchpoint.

The Role

As the CRO Digital Experience Lead, you’ll take ownership of the company’s CRO strategy, working closely with a dedicated CRO Executive and cross-functional teams to improve website performance and elevate the customer experience. This is a hands-on, strategic role where you’ll be deep in analytics platforms like FullStory and Hotjar to identify challenges, remove customer journey friction, and implement data-led solutio...