Job Description

Ahoy there! 🚢


The Concierge Air Specialist (My Cruise) in a travel agency call centre is responsible for assisting clients with air travel arrangements related to their cruise vacations. This role involves providing expert travel advice, booking and managing flights, handling changes or issues with air travel, and offering a high level of personalized service to ensure seamless travel experiences for cruise clients. The position requires strong communication, attention to detail, customer service skills, and proficiency in managing complex travel itineraries. 🌊⚓✨

What you'll be doing...

  • Book and manage flights aligned with cruise schedules.

  • Provide expert advice on routes, airports, and travel options.

  • Handle changes, cancellations, and resolve travel issues promptly.

  • Coordinate with cruise teams for seamless embarkation and disembarkation.

  • Promote premium air services and travel enhancements.

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    Job Details

    Location
    Australia, Australia, Australia
    Job Type
    Full time
    Category
    Baggage Porters, Bellhops, and Concierges
    Posted Date
    February 09, 2026
    Deadline
    March 21, 2026