Job Description

Description


  • Oversee Daily Operations: Manage and supervise the daily activities of various departments on the cruise ship, including housekeeping, food and beverage, entertainment, and guest services.

  • Staff Management: Lead, train, and motivate a team of supervisors and crew members to ensure high standards of service and efficiency.

  • Guest Relations: Address and resolve guest complaints and issues promptly and professionally to ensure a positive guest experience.

  • Safety and Compliance: Ensure all operations comply with maritime safety regulations and company policies. Conduct regular safety drills and inspections.

  • Budget Management: Monitor and manage budgets for different departments, ensuring cost-effective operations without compromising service quality.

  • Event Coordination: Plan and oversee special events, activities, and entertainment programs for guests.

  • Reporting: Prepare and submit regular reports on operations, staff performance, and guest feedback to senior management.

    • Minimum requirements

    Qualifications:



  • Bachelor’s degree in hospitality management, Maritime Operations, Business Administration, or a related field.

  • Minimum of 7+ years of experience in cruise operations, terminal management, or hospitality leadership roles.

  • Proven experience in leading cross-functional teams in a customer-facing, fast-paced environment.

  • Experience in passenger terminal operations or cruise line ground handling is highly desirable.

  • Excellent guest service and conflict resolution abilities with a focus on delivering high-quality customer experiences.

  • Solid understanding of maritime safety and regulatory compliance (port authority regulations, etc.).

  • Proficiency in budget planning and cost control in operations-related roles.

  • Excellent organizational and multi-tasking skills, capable of handling high-volume operations.

  • Strong interpersonal and communication skills, both written and verbal.

  • Fluent in English

  • Proficient with Microsoft Office and operational reporting tools. Other Requirements:

  • Willingness to be based in or travel frequently to Sharm El Sheikh, Safaga, and Hurghada as operations require.

  • Ability to work extended hours during cruise seasons or high-traffic days.

  • Strong sense of ownership, responsibility, and accountability.

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