CS Content Specialist

Overview

Department: Customer Service Operational Excellence

Location: Brazil

We’re building a Content Design function from scratch — and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Responsibilities

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
• Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
• Help evolve content guidelines and standards.

Qualifications

• 1+ year...