Job Description
The Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy, and accuracy across Ride, Food, Rentals, Business, and more. We are looking for a detail-oriented, customer-obsessed individual to join our team in Portugal as a Spanish-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution, ownership, and continuous improvement are key.
About The Role
As a Spanish-speaking Customer Support Operations Agent, you'll be the first point of contact for Bolt users in the Spanish-speaking markets. You'll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your work will directly shape the customer experience in these markets by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.
Your daily adventures will include:
Handle ...
About The Role
As a Spanish-speaking Customer Support Operations Agent, you'll be the first point of contact for Bolt users in the Spanish-speaking markets. You'll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your work will directly shape the customer experience in these markets by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.
Your daily adventures will include:
Handle ...
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