CS & OPS Executive

Key Responsibilities

Customer Service

• Serve as the primary point of contact for clients regarding shipment status, documentation, and issue resolution.
• Provide timely updates and proactive communication to ensure customer satisfaction.
• Coordinate with sales and account management teams to align logistics with client expectations.

Operations

• Oversee import and export operations including booking, scheduling, and tracking shipments.
• Ensure timely and accurate preparation of shipping documents (e.g., commercial invoices, packing lists, bills of lading, certificates of origin).
• Monitor and manage customs clearance processes, ensuring compliance with U.S. regulations.
• Liaise with freight forwarders, carriers, and customs brokers to resolve delays or discrepancies.

Compliance & Documentation

• Maintain up-to-date knowledge of U.S. import/export laws,...