Job Description
Description
The Service Coordinator have tasks in below domains:
Shape & Drive at external
Drive CS manager on controlling indices such as time writing (pending hours, weekly 60hr violation, monthly OT 46hr violation), Utilization Rate, old Open Service Order (>90days), etc.Report out in OPS dept. meeting and other segment meetings about above indices.Drive CS engineer on time writing timely release, frequent errors and SO incorrect booking reduction, and other agreed scopes.KT & first line support to both CS manager and engineer on, eg. time writing, MHO, SAP functionalities; collect and provide user feedback (issues, improvements) to dev. teams.Drive Account Team on lead time of signing or renewing commercial contracts, OSO definition (billable or not) and DST agreement and prep, and other agreed scopes.Share and Support at internal
Involve in building Best Knowledge Method (BKM) on...
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