CSE Engineer

Collaboration with sales:
. Responsible for finding the optimal KONE product to meet the customer's needs for non-standard and modernisation cases
. Selects the correct product platform on which to make the offer

Product planning - Costing:
. Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
. Responsible for correct product costings in non-standard cases, both for corporate and local materials

Product planning - Specs:
. Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
. Creates product specifications for corporate materials and local materials
. Performs initial and revised non-standard energy calculations
. Performs simple traffic analyses
. When accountable for the overall engineering of the project:
. Accountable for technical site surveys
. Accountable for the technical content of the order between MS 0b and MS 2z

Product planning - Availability and lead times
. Coordinates product lead times from Supply Line and local sourcing

Product planning - Installability
. Ensures that the proposed product can be installed
. Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning - Maintainability
. Ensures that the planned proposed product fulfils the customer's product lifecycle needs
. Identifies possible deviations to standard maintenance methods and ensures that resolutions are found

Product planning - Compliance
. Ensures that the proposed product fulfils local codes, regulations and safety requirements
. Ensures alignment with environmental regulations
. Ensures that the planned product complies with KONE's Engineering Policy

Key tasks in the KONE Customer process
. Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
. Executes activities for holistic product planning

Key tasks in the KONE Delivery process
. Accountable for creation of layouts
. Analyses change requirements, and makes proposals on new product design
. Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
. Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor

CSE Product Engineer's role in the KONE SEB process
. Shares knowledge with maintenance as needed

General responsibilities
. Participates in product and new service release information-sharing sessions
. Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
. Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
. Contributes to the Customer Solutions Engineering virtual and local network
. Contributes and utilises the Customer Solutions Engineering case library
. Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
. Defines local technical content in sales configuration tools
. Is the primary front line technical contact person for Supply Line
. Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems

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