CSE Engineer

Collaboration with sales:
• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and modernisation cases
• Selects the correct product platform on which to make the offer

Product planning – Costing:
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local materials

Product planning – Specs:
• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials
• Performs initial and revised non-standard energy calculations
• Performs simple traffic analyses
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

Product planning – Availability and lead times
• Coordinates product lead times from Supply Line and local sourcing

Product planning – Installability
• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning – Maintainability
• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations to standard maintenance methods and ensures that resolutions are found

Product planning – Compliance
• Ensures that the proposed product fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process
• Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning

Key tasks in the KONE Delivery process 
• Accountable for creation of layouts
• Analyses change requirements, and makes proposals on new product design
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor

CSE Product Engineer’s role in the KONE SEB process 
• Shares knowledge with maintenance as needed

General responsibilities
• Participates in product and new service release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes and utilises the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front line technical contact person for Supply Line
• Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems

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