Job Description

Role Responsibilities:

  • Answer customer questions regarding products and services.
  • Resolve customer complaints efficiently and effectively.
  • Handle customer interactions through both voice and non-voice channels.
  • Work comfortably in rotational shifts, supporting a 24/7 operation.

Key Deliverables:

  • High customer satisfaction through effective query and complaint resolution.
  • Accurate and comprehensive product information provided to customers.
  • Efficient management of both voice and non-voice customer interactions.
  • Contribution to positive customer experience and team performance.

Skills Required
Voice Process, Customer Support, Blended Process, Customer Service, Non Voice Process

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