CSM Analyst

We are looking for a Customer Success Manager (CSM) to support and grow our SMB customer segment. In this role, you will build strong customer relationships, understand business needs, and deliver scalable strategies that ensure successful adoption and ongoing value of Blip products.

Relationship Management

Build and maintain strong, trust-based relationships with SMB customers.

Develop a deep understanding of customer goals, challenges, and needs using data‑driven insights.

Adoption & Onboarding

Design and implement effective product adoption processes.

Partner with internal teams to deliver a seamless and positive customer experience.

Customer Success Strategy

Develop and execute scalable customer success plans across 1:1, 1:few, and 1:many engagement models.

Identify at-risk accounts and create proactive action plans to reduce churn.

Data, Metrics & Pe...