Job Description
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Role: ServiceNow CSM Developer
Type: Contract (Pan India)
Role Summary
Build and enhance Customer Service Management solutions for external customer support operations.
Key Responsibilities
- Configure Case Management, accounts, and contacts
- Implement entitlement-based SLAs
- Customize Agent Workspace and Customer Portal
- Automate case routing and escalation
- Support omni-channel case intake
Required Skills
- CSM Case Management
- Service Portal / Workspace
- SLAs & Entitlements
- JavaScript & Flow Designer
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
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