CSR for Ecommerce Account (NON - VOICE)

CSR for Ecommerce Account (NON-VOICE) – TORCH Solutions

Join the talented team as a Customer Service Representative for our Ecommerce account. In this full‑time, non‑voice role, you will be the main point of contact for customers, ensuring their queries and concerns are resolved efficiently and effectively. Based in Taguig City, Metro Manila, this is an exciting opportunity to be part of a growing organisation that is transforming the customer experience.

Responsibilities

• Respond to customer inquiries and concerns via email, chat, and other digital channels.
• Provide accurate and timely information to customers.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain detailed records of all customer interactions.
• Continuously look for ways to improve the customer experience.
• Collaborate with cross‑functional teams to enhance service delivery.

...