CSR Import Supervisor

Job Description

• Manage the full import life cycle of shipments (Air, Ocean, LCL/FCL), from pre-alert to final delivery.
• Customer Relationship Management
• Serve as the key point of contact for a portfolio of import clients, addressing inquiries, quotes, and issue resolution promptly and professionally.
• Anticipate and resolve any logistical problems that arise during transit (e.g., Customs holds, vessel delays, demurrage charges) with minimal client impact.
• Handle all customer invoicing and billing inquiries, ensuring accuracy and liaising with the Accounting department on collection or payment issues.
• Actively work to build and maintain strong, trust-based relationships that encourage repeat business.
• Prepare, process, and accurately check all essential documentation, including Bills of Lading (B/L), Arrival Notices, Delivery Orders, and Customs clearance paperwork.
• Act as the main coordinator between cust...