Job Description

Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
- Support for the administration and processing of returns, refusals, DOAs and remarketing orders
- Respond to internal and external customers requesting support
- Provide support in the returns, refusals, DOA and remarketing orders
- Document the corresponding and defined fields in the workflow
- Track cases and fail outs until you resolve and get to top off orders in system
- Excellent communication knowledge: effectively listening to difficult situations, needing analysis, solving problems and making recommendations.
- Analyze problem input returns, refu...

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