CSR Order Administrator

Seeking an experienced Order Administrator - CSR to manage all aspects of orders processing and fulfillment, ensure a timely response to internal & external customer requests to achieve customer satisfaction goals. Candidates MUST HAVE EXCELLENT EXCEL SKILLS WITH V-LOOKUPS, PIVOT TALBLES & FORMULAS FOR data analysis and reporting.

General Duties:

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Assist in generating reports using excel.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assi...