CSR Supervisor

SUMMARY

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Develops and maintains positive customer relationships

· Communicates effectively with customers, vendors and team members

· Provides overall responsibility for ensuring accurate data capture and system entry

· Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues

· Continually looks for internal and customer process improvement processes

· Develops and promotes a team environment

· Responsible for all aspects of personnel management including associate pe...