CST - Associate

Title: Role – Designation: Customer Support Agent – Voice & Email (Insurance Process)

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial

solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a

billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial

services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the role: Candidate has to handle concerns and complaints raised by the customer day to day basis and

make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/ Requirements

We are looking for a Customer Support Agent to handle inbound & outbound calls and email queries from customers. The role involves providing accurate resolutions, maintaini...