Job Description

Drive excellence in clinical trial operations-join our team as a Case & Process Specialist supporting GSA markets and ensure seamless OTC reimbursement processes.

Proclinical is seeking a Clinical Trial Case & Process Specialist to join a dynamic team supporting the Germany, Switzerland, and Austria markets. In this role, you will focus on providing exceptional customer support and managing processes related to the end-to-end OTC reimbursement system. This position requires strong communication skills and collaboration with various teams to ensure smooth operations and successful revenue collection.

Responsibilities:

  • Provide excellent customer support for case and process management within the OTC reimbursement process.
  • Act as a key point of contact for complex cases, ensuring proper documentation and coverage for revenue collection.
  • Support UAT testing teams by creating, documenting, and monitoring test scenarios for system enhancements.

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    Job Details

    Location
    Germany, Germany, Germany
    Job Type
    Permanent
    Category
    Business Operations Specialists
    Posted Date
    February 03, 2026
    Deadline
    March 15, 2026