Job Description
Job Title
Channel Team Lead (Quick Commerce)
A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders.
Key Responsibilities
• Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs.
• Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for ta...
Channel Team Lead (Quick Commerce)
A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders.
Key Responsibilities
• Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs.
• Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for ta...
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