CTS Service Coordinator (Planner)

As a Service Coordinator, you will

▪ Acts as the primary contact for FSEs and customers for planning
▪ Working together with the customer success center to deliver on the SLA.
▪ Create work orders for Ad Hoc maintenance▪ Communicate and plan customer visits as per FSE availability, skills and plan dispatch schedule(s) 
▪ Follow up on open work orders, track parts and commissioning which require labor intervention
▪ May serve as a dedicated key account planner for specific, high-priority customers & customers with multiple sites (health care providers, transportation companies etc.)
▪ Used tools to complete daily task. 

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

▪ Identify skill requirements for service assignments such as product specific skills,...