Cusotmer support - Non voice (Chennai and Coimbatore)

Senior Process Executive Contact Center (Voice, Chat & Email) Location: Chennai & Coimbatore Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office Designation: Senior Process Executive Role Overview The Senior Process Executive Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment. Key Responsibilities - Handle incoming and outgoing customer interactions via voice, chat, and email. - Resolve customer queries accurately within defined SLAs. - Document interactions correctly in CRM/ticketing systems. - Adhere to schedule, quality standards, and information security policies. - Meet individual and team performance benchmarks defined by the process. - Participate in training, calibrations, and continuous improvement...