Job Description
| Senior Process Executive – Contact Center (Voice, Chat & Email) |
| Location: Chennai & Coimbatore |
| Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office |
| Designation: Senior Process Executive |
| Role Overview |
| The Senior Process Executive – Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment. |
| Key Responsibilities |
- Handle incoming and outgoing customer interactions via voice, chat, and email. - Resolve customer queries accurately within defined SLAs. - Doc...
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