Job Description
Job Description
Summary:
The Senior Process Executive – Contact Center (Voice, Chat & Email) plays a critical role in ensuring seamless, high-quality customer service across multiple communication channels, including inbound and outbound voice, chat, and email. Reporting to the Service Delivery team, this role is essential for maintaining customer satisfaction, adherence to compliance standards, and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities, a customer-first mindset, and a commitment to continuous improvement while operating in a fast-paced, office-based setting. This position is key to driving service excellence and supporting the overall success of Cognizant’s client delivery operations in Chennai and Coimbatore.
Responsibilities:
- Handle incoming and outgoing customer interactions via voi...
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