Customer Account Manager - Emerging

What You'll Do:
Customer Account Manager (Existing Business)
Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead efficient, tech-touch expansion.
Report to: Manager/Senior Manager, Existing Business Sales
What Your Responsibilities Will Be:
What your responsibilities will be
- - Own renewals & retentionOwn the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR, and churn targets.
- Proactively identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts.
- Drive efficient growthSurface and close upsell and cross-sell aligned to customer outcomes.
- Maintain a high-velocity pipeline and meet or exceed ARR/NRR quotas for your book.
- Manage a portfolio at scaleOrchestrate tech-touch motions to keep customers engaged and realizing value.
- Prioritize with data: segment book by health, potential, and risk; execute standardized play...