Customer Accounts Executive

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our Products:BiztalkTurboDocument“UK headquarters. Indian innovation. Global impact.”Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.We are on track towards $30 million in annual revenue – and we're just getting started.Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose. What's the Job: Customer Accounts ExecutiveWhat you’ll do on the job:• Execution of a sales order by raising an invoice in the accounting system• Raising estimates to customers for annual support and subscription renewals• Liaising with customers either via email/telephone for any queries on the estimates/invoices• Updating the CRM system with customer updates and follow-ups• Assisting the team in license key generation and other enquiries• Managing the overdue invoices and making sure the accounts are up to date• Assisting the sales team in reaching the potential leads wherever possible• Provide accurate, valid and complete information by using the right methods/ tools• As a part of the customer onboarding process, client relationship sync up to be done• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Follow communication procedures, guidelines, and policiesWho will be a good fit:• Very good English communication skills (both verbal and written)• Should be good in Word, Excel and PowerPoint• Candidate should be proactive, self-motivated and a responsible team player• Strong phone contact handling skills and active listening• Customer orientation and ability to adapt/respond to different types of characters• Ability to multitask, prioritise, and manage time effectively• Worked in Xero / free agent Accounting System• Work experience on any CRM systems (Dynamic CRM system is preferred)• B.BA / / graduates can apply.• Candidates should be ready to work in shifts 02 pm - 11 pm (IST)Equal Opportunities:Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career. Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Social Network and Web LinksProvide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) + Employer + Add Employer Education + Add Education { "@context" : " "@type" : "JobPosting", "url" : " "title" : "Customer Accounts Executive", "description" : "

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co , we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.
Our Products:

• Biztalk
• Turbo
• Document

“UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

What's the Job:   Customer Accounts Executive

What you’ll do on the job:

• Execution of a sales order by raising an invoice in the accounting system

• Raising estimates to customers for annual support and subscription renewals

• Liaising with customers either via email/telephone for any queries on the estimates/invoices

• Updating the CRM system with customer updates and follow-ups

• Assisting the team in license key generation and other enquiries

• Managing the overdue invoices and making sure the accounts are up to date

• Assisting the sales team in reaching the potential leads wherever possible

• Provide accurate, valid and complete information by using the right methods/ tools

• As a part of the customer onboarding process, client relationship sync up to be done

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies

Who will be a good fit:

• Very good English communication skills (both verbal and written)

• Should be good in Word, Excel and PowerPoint

• Candidate should be proactive, self-motivated and a responsible team player

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multitask, prioritise, and manage time effectively

• Worked in Xero / free agent Accounting System

• Work experience on any CRM systems (Dynamic CRM system is preferred)

• B.BA / / graduates can apply.

• Candidates should be ready to work in shifts 02 pm - 11 pm (IST)

Equal Opportunities:

Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career.

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