Customer Adoption and Retention Specialist

PAPERPAL is transforming how research is written, edited, and published — empowering over 3 million users worldwide. As we expand across universities and research organizations, you’ll have the opportunity to influence how large academic communities from some of the world’s top institutions — including Kyoto University, University of Burgos, University of Pretoria, IIM Kozhikode, NIT Calicut, IISER Tirupati, and global brands like SONY and Yakult — adopt and use cutting-edge AI responsibly to elevate their research throughput.

In this role, you will be responsible for the success of the institutional onboarding, trial ->
commitment, and renewals, supporting a global Sales team of nine, playing a critical part in driving the next phase of Paperpal’s B2B growth. You’ll be embedded in the engine that’s expected to bring in the next multi-million-dolla...