Customer Advisor for Streaming Platform

Do you want to work with a company which is shaping the future of our global entertainment?

Then you should apply to this great experience in Lisbon

You would work in a fast-paced and high performing work environment with super colleagues.

Your responsibilities and impact as a Customer Advisor for Streaming Platform will be:

• Answering incoming queries from customers via social media, email, chat and phone (70% written & 30% verbal support)
• Supporting customers with questions regarding their subscriptions, invoicing or troubleshooting
• Identifying issues and provide solutions
• Providing help with regards to software functionality
• Ensuring high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
• Being a team player and participate in the success of the team and project

What's in it for you?

• Working h...