Customer advisor with Norwegian for TV streaming provider

Description

Job description:

• Provide assistance via phone, email or chat
• Deliver technical support for the streaming company,
• Address contract and billing inquiries thoroughly and efficiently,
• Handle and process customer complaints with empathy and professionalism,
• Serve B2B and B2C clients on inbound calls as first and second line support,
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements:

• Service-oriented thinking with focus on customer experience
• Fluency in Norwegian (C1 level), and English written and verbal (B2),
• Administrative and technical knowledge,
• Outstanding communicati...