Customer Advocacy Manager

Job Description:

In Customer Advocacy At DevRev, you will play a crucial role in fostering a customer-centric culture within the organization. This position requires a passion for customer advocacy & marketing, content creation, excellent communication skills, and the ability to collaborate across various teams.

Responsibilities:

1. Identify Strategic Priorities:

• Determine key areas for customer engagement and target audiences.
• Collaborate with the Customer Success team to analyze user data and identify customer champions and detractors.

1. Innovative Engagement Approaches:

• Utilize usage metrics and automation to engage customer champions and address detractors.
• Plan and execute innovative approaches through social, events, webinars, press engagements, and conferences to maximize impact.
• Build our Community Engagement plan and ensure ongoing engageme...