Job Description

Customer Advocate, Cust Sup (Highly Technical)

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Overview

The Customer Experience (CX) Advocate at RealPage is responsible for providing first-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage’s property software and platforms.

Responsibilities

  • Provide first-tier technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve basic issues related to RealPage products.
  • Escalate complex issues to relevant support teams with detailed d...

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