Job Description
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.
**Responsibilities**:
- Dedication to 80-20 overserve strategies
- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
- Handles standard customer escalations, autonomously with first contact resolution when possible.
- Work with internal teams with a high sense of accountability and urgency
- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as ...
**Responsibilities**:
- Dedication to 80-20 overserve strategies
- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
- Handles standard customer escalations, autonomously with first contact resolution when possible.
- Work with internal teams with a high sense of accountability and urgency
- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as ...
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