Job Description

*Customer AI Implementation Engineer *

Location:
Hybrid Manchester

Type:
Full-time

Salary: Up to
£40,000 depending on experience

Join us at Focus Group and help shape the future of AI-powered customer experiences.

*About the Role *

We're looking for a
Customer AI Implementation Engineer
to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining
customer-facing consultancy
with
hands-on technical implementation
. You'll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.

*What You'll Do: *

  • Build and customise AI-driven solutions for our clients.
  • Translate customer goals into scalable technical designs.
  • Spend ~50% of your time engaging directly with customers—workshops, reviews, and trou...

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