Customer AI Implementation Engineer

Customer AI Implementation Engineer

Location: Hybrid Manchester
Type: Full-time
Salary: Up to £40,000 depending on experience

Join us at Focus Group and help shape the future of AI-powered customer experiences.

About the Role

We're looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You'll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.

What You'll Do:

• Build and customise AI-driven solutions for our clients.
• Translate customer goals into scalable technical designs.
• Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
• Develop secure integrations using Python, RE...