Customer Ambassador

Main Purpose of Your Job

As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.

Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.

We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.

Main Responsibilities

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
• Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
• Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
• Collaborate and C...