Job Description

About the role

We have opportunities available on a full and part-time basis. These work on the shift patterns below;

Full time - Monday-Friday 12:30-20:00 (35 hours per week)

Part time - Monday - Friday 16:00-20:00 (20 hours per week)

Working within the Customer Arrears Support Team, you will be part of a team that offers solutions to our customers in times of financial difficulty.

This is an ambitious, innovative, and award-winning department working to responsibly deal with customer issues concerning financial arrears. They help to provide solutions and advice to meet individual customer needs in a responsible, supportive, and fair manner.

You will be;

  • Speaking to customers over the phone who have outstanding debt or who have not met payments on their accounts.
  • Using a customer-centric approach to offer a bespoke solution to a range of customers with different financial problems.
  • Re...

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