Customer Assistance Coordinator

Customer Assistance Coordinator - Medical Job Title: Customer Assistance Coordinator - Medical Location of work: Croydon Office/Hybrid - 3 days in the office and 2 days at home Salary: £27,013.60 Bonus: £2045 performance bonus Full training is provided. Purpose & Fit This role exists to be the calm, capable voice that helps our customers through medical emergencies and urgent health situations while they're away from home. If you're steady under pressure, kind without being vague, and good at organising moving parts over the phone, you'll recognise yourself here. You'll coordinate practical solutions, keep people fully informed, and make sure services happen when they should. You'll be based in our Croydon office on a hybrid pattern (three days in the office, two from home). The hours cover shifts between 7am and 10pm across weekdays, weekends and bank holidays, with occasional night shifts (9pm-7:30am). Salary is £27,013.60 plus a £2,045 performance bonus. Office Life: We are proud of...