Job Description

Terumo Aortic are looking for an experienced Customer Care Advisor to join their global Customer Care team . The successful candidate will be responsible for the timely processing of customer orders and building and maintaining excellent relationships with our client base. Please note this is a month FTC.

Key Duties include

  • Processing of all customer orders received on a daily basis • Manage customer inquiries related to orders placed
  • Provide up to date schedule information to customers and measure performance against On time to Promise (OITP)
  • Ensure the correct inventory allocation is in place against outstanding customer orders
  • Manage customer complaints
  • Pro-actively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times
  • Pro-active engagement with despatch to ensure order picks information and instructions are provided in timely and structu...

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