Job Description
Job description:
CACTUS is hiring a Customer Care Advisor for our client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client’s ScholarOne platform. You will interface directly with our client’s customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients by troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. You will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM - 10:30PM IST & 4:30PM- 1:30 AM IST)
Job responsibilities:
- First point of contact for assistance via phone, e-mail, chat, or customer ...
CACTUS is hiring a Customer Care Advisor for our client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client’s ScholarOne platform. You will interface directly with our client’s customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients by troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. You will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM - 10:30PM IST & 4:30PM- 1:30 AM IST)
Job responsibilities:
- First point of contact for assistance via phone, e-mail, chat, or customer ...
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