Job Description

DHL Express – Kuala Lumpur, Malaysia

Customer Care Advisor

The Customer Care Advisor role at DHL Express offers a challenging experience as part of a worldwide logistics company. Your task is to provide outstanding customer service and help improve customer experience through tracing services and incident resolution. Join our Insanely Centric Team to become a Certified International Specialist.

Responsibilities

  • Provide full tracing service for customers and other DHL network by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments.
  • Demonstrate professionalism in handling all cases according to Global SOP, creating positive customer experience.
  • Deliver best‑in‑class customer service to customers and internal colleagues.
  • Liaise and coordinate cross‑functionally with Operations, Commercial, Finance, IT, business units and Network when handling traces and service reco...

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