Customer Care Advocate

Title: Customer Care Advocate Department: Customer Service
Union: UFCW 3000 Bothell Grade: 7
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities
* Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
* Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
* Updates files, including documenting system notes of conversations or action taken.
* Performs tasks associated with the administration of retirement and health and welfar...