Customer Care Advocate II

serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsivenessAn Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A **CCA II** is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. **CCA II** has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries. *Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team respon...