Customer Care Agent

The Best Connection is pleased to be recruiting Customer Care Agents on behalf of Wilson James at Birmingham Airport. This is a fantastic opportunity to become a friendly, professional, and reliable point of contact for passengers at the very start of their journey.

Working alongside the Airport Operations Team, you'll help create a smooth and welcoming airport experience by meeting, greeting, and escorting passengers through the terminal with confidence, care, and excellent customer service.

Key Responsibilities:

• Escort passengers with reduced mobility (and accompanying family) through the airport by foot, wheelchair, or electric buggy
• Assist with passenger luggage where required
• Carry out daily equipment checks and report faults
• Ensure wheelchairs and buggies are clean and operational
• Communicate with Centralised Control via IT handsets
• Complete required paperw...