Customer Care Agent with German

We are looking to hire an experienced Customer Care Agent with German based in our offices in Madrid Spain.

• Customer Support : You are the first point of contact for our customers advising them on our products and services and addressing their inquiries via phone email or chat.
• Data Entry & Verification : You accurately enter and verify relevant customer information in our systems during interactions ensuring all details are correct and complete.
• Communication : You conduct conversations in German (C1 level or higher) and English (B2) both written and spoken ensuring clear and precise handling of all customer requests.
• De‑escalation : You confidently manage difficult conversations particularly in conflict situations and ensure solution‑oriented de‑escalation with upset customers.
• Team Collaboration : You work closely with other departments to ensure seamless customer support and coordinate ...