Customer Care Analyst Iii

Job Duties:
- Revenue Management
- Pull In Processing - Works directly with Plant and Planning to identify Pull-in opportunities, reaching out to Plant Coordinator - Customer Care only (does not engage Customer Care Advocates), to gain buy-in and facilitate order structure such that pull-in can flow through the fulfilment cycle based on new dating agreement
- Inventory Management - identify orders that can be fulfilled by splitting order lines or consolidating global inventory to satisfy customer needs
- Release plant directed holds causing orders not to be fulfilled and working with internal partners to identify and resolve reasons for hold.
- ERP System Accuracy & Effectiveness:
- Lead-Time Accuracy-Validate & managing lead-lead times & capacity vs plant demands.
- Pricing Accuracy
- Work with the commercial operations team to confirm that product pricing is correctly loaded with accuracy & completed in the system to support consistent order fulfillment.
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