Customer Care Analyst

Manage the services requested by the client, ensuring that they are efficient, effective and aligned with business objectives.

Analyzing the collected data to identify trends to provide an answer and solution for customer satisfaction.

Data Analysis of our Wits system, cross-referencing information with the client's system and databases provided by the client.

Ensure the timely submission of the reports requested by the client.

Creation of reports for decision-making and process improvements.

Plan, together with the operational area, the shipment of all export units and the management of the yard.

Attend meetings for platform pipeline planning

Follow-up to the control of EDI's (electronic data interchange) shipment in conjunction with the supervisor.

Attend Conferences Required by the supervisor.

Attend to Regular and Special Customer requirements by email, telephone...