Customer Care Assistant

Lylu Wear is seeking a Customer Care Assistant (Remote) based in Hermosillo. This role supports customers with order questions, delivery updates, and general service needs. Fully remote. Applications are accepted only from candidates currently located in Mexico.
Duties:
Respond to customer emails and chat messages
Provide clear updates on order progress
Assist with delivery tracking and status checks
Resolve simple service concerns quickly
Log interactions in internal tools
Maintain friendly and professional tone
Skills & Experience:
Basic English reading and writing required
Customer service experience is a plus
Comfortable using online support systems
Strong organization and attention to detail
Reliable internet and home workspace
Must currently live in Mexico
Rewards & Benefits:
Remote work within Mexico
Part-time or full-time availability
Flexible daily schedule
Supportive and respectful team culture
Training provided at s...