Customer Care Associate

Overview

Principal Duties & Responsibilities: The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.

Responsibilities

• Coordinate and report directly to the CS Manager
• Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels)
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding p...