Customer care associate

This role is for one of the Weekday's clients
Salary range: Rs 100000 - Rs 300000 (ie INR 1-3 LPA)
Min Experience: 1 years
Location: Noida
JobType: full-time
We are seeking a proactive and customer-centric Customer Care Associate to manage end-to-end customer interactions for a direct-to-consumer (D2C) e-commerce platform. This role focuses on delivering seamless support across all customer touchpoints while ensuring timely and effective resolution of queries.
Requirements
Key Responsibilities
- Handle customer inquiries via phone calls, emails, and live chat channels.
- Assist customers with order placement, cancellations, refunds, returns, and delivery tracking.
- Coordinate with internal teams to ensure quick and accurate resolution of customer issues.
- Maintain detailed and up-to-date customer records and follow up on open or pending tickets.
- Ensure a smooth, consistent, and positive customer experience across all interactions.
- Identify r...