Customer Care Associate

Position Overview

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

We are looking for a commitment to make every customer interaction enjoyable.

Position Details

Position: Digital Customer Service Representative

Position status: Full Time – Work from Home

Hours of work: Monday-Sunday 8:00am-12:00am EST / Monday - Sunday 9:00am-1:00am AST

Department: PCX/JF Loblaw

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Fulfill customer requests, respond to inquiries or complaints, demonstrating due attention to custom...